jl499 Privacy Policy

jl499 collects personal data in two ways: information you provide directly when you register and use the platform, and information collected automatically through your interaction with the site.

Information you provide directly:

• Registration data – full legal name, date of birth, Philippine mobile number, and email address provided at sign-up.
• Identity verification data – government-issued ID, proof of address, or other documents required during KYC verification.
• Payment information – payment account details associated with deposits and withdrawals (e.g. GCash number, bank account name and number, Maya account). We do not store full card numbers or CVVs as credit cards are not an accepted payment method.
• Communications – records of your interactions with customer support, including messages, emails, and any information you provide in those exchanges.

Information collected automatically:

• IP address and general geographic location (country/region level).
• Device type, operating system, and browser information.
• Session activity including pages visited, time spent, and features used.
• Transaction and gaming history associated with your account.

jl499 uses your personal data for the purposes for which it was collected. We do not use your information for unrelated purposes without your knowledge. The main ways we use your data are:

• Account management – creating and maintaining your jl499 account, processing login and authentication, and managing account settings.
• Identity and age verification – confirming that you are 21 years of age or older and that the details you provided at registration are accurate and belong to you.
• Payment processing – matching PHP deposits to the correct account using reference numbers and account name confirmation, and processing verified withdrawals to the account holder's registered payment method.
• Security and fraud prevention – monitoring for unusual activity, investigating suspected fraud or abuse, enforcing the one-account-per-person rule, and protecting the integrity of the platform.
• Customer support – responding to your enquiries, resolving disputes, and maintaining records of support interactions for quality and audit purposes.
• Platform improvement – understanding how players use the platform so we can make it faster, more reliable, and better suited to the needs of players in the Philippines.
• Responsible gaming compliance – applying deposit limits, cooling-off periods, and self-exclusion arrangements you have requested, and monitoring for signs of problem gaming in line with responsible gaming obligations.
• Communications – sending important account notifications, security alerts, and where you have opted in, information about promotions.

jl499 does not use automated decision-making to determine your eligibility for account services. All significant account decisions – such as account suspension or withdrawal holds – involve human review.

jl499 does not sell your personal data to any third party. We only share your information where it is necessary to operate the platform, comply with obligations, or protect the security of accounts.

The categories of third parties who may receive your data are:

• Payment processors – service providers that facilitate the processing of PHP deposits and withdrawals through online banking, GCash, Maya, and bank transfer channels. They receive only the information necessary to execute the specific transaction.
• Identity verification providers – third-party KYC services that help verify government-issued IDs and confirm the accuracy of registration information. These providers are bound by data processing agreements and cannot use your data for their own purposes.
• Fraud and security services – technology providers that assist with real-time fraud detection and platform security. Data shared with these services is used solely for security purposes.
• Platform infrastructure providers – hosting, cloud storage, and CDN services that operate the technical infrastructure of jl499. These providers process data on our behalf under strict contractual terms.

All third parties who handle your data on behalf of jl499 are required to maintain appropriate security standards and are not permitted to use your personal data for any purpose other than the specific service they provide to us. We do not transfer your data outside of the Philippines or relevant data-processing jurisdictions without ensuring appropriate safeguards are in place.

jl499 implements security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• SSL encryption – all data transmitted between your device and jl499 is encrypted using SSL/TLS. You can verify this by the padlock icon in your browser's address bar.
• OTP verification – sensitive account actions including login from new devices, password changes, and certain account updates require one-time password confirmation sent to your registered Philippine mobile number.
• Access controls – internal access to player personal data is restricted to staff who need it to perform specific job functions. Access is logged and monitored.
• Password storage – account passwords are stored using industry-standard hashing. jl499 staff cannot read your password, and we will never ask you to provide it via email or chat.
• Secure payment flows – payment details are handled by certified payment processors; jl499 does not store complete banking credentials on its own servers.

You have the following rights with respect to the personal data jl499 holds about you. To exercise any of these rights, contact us at [email protected] with your registered account details and a description of your request.

We aim to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will notify you of the expected timeline.

jl499 uses cookies and similar tracking technologies to keep the platform running properly and to understand how players use it. Cookies are small files placed on your device when you visit the site. They do not contain your personal information directly, but they help us recognise your session and preferences.

The types of cookies jl499 uses are:

• Essential cookies – required for core platform functions such as maintaining your login session, processing deposits, and applying security checks. These cannot be disabled without affecting your ability to use the platform.
• Functional cookies – remember your preferences such as language, display settings, and previously visited sections to provide a smoother experience across visits.
• Analytics cookies – collect anonymised information about how players navigate the site, which games are most visited, and where the platform may have performance issues. This data is used to improve the platform and is not used to identify individual players.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use key platform features.

jl499 retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods depend on the type of data and the purpose for which it was collected:

• Account registration data – retained for the duration of your account and for a period after closure to allow for any dispute resolution or audit requirements.
• Transaction and gaming history – retained in line with standard financial record-keeping obligations applicable to online payment processing.
• Identity verification documents – retained for the minimum period required to meet KYC compliance obligations, after which they are securely deleted.
• Support communication records – retained for a reasonable period after the matter is resolved to allow for follow-up and quality review purposes.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your account before the end of an applicable retention period, we will retain only the minimum data required for legal and compliance purposes.

jl499 does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adults aged 21 and above. Age verification is conducted as part of the registration and KYC process.

If we become aware that personal data has been collected from a person under 21, that account will be immediately suspended, any associated funds will be reviewed, and the data will be securely deleted in accordance with applicable obligations. If you believe a minor has registered on the platform using false information, please contact us immediately at [email protected].

For any questions about this Privacy Policy, or to exercise your data rights, contact the jl499 data team through the following channels:

• Email: [email protected] (include your registered account email and a description of your request)
• Platform support: via the in-platform support chat available 24/7 in your account dashboard

Please include enough information in your request to allow us to identify your account and process the request accurately. We may ask for additional verification before acting on sensitive data requests to ensure we are responding to the genuine account holder.

jl499 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable obligations, or improvements to how we describe our data practices. When we make material changes to this Policy, we will notify registered players through the platform, via your registered email address, or through a notice on the jl499 website.

The date at the top of this page shows when the Policy was last reviewed. We encourage you to check back periodically. Your continued use of the jl499 platform after any update to this Policy constitutes your acceptance of the revised terms.

If you have concerns about any changes to this Policy, contact us before continuing to use the platform. If you do not accept the revised Policy, you should stop using jl499 and request account closure through support.